All prices are based on FTL (Full Truck Load) or FCL (Full Container Load) deliveries. FTL/FCL’s are defined by: The maximum allowed truck/container load on route to the delivery address The maximum number of pallets to be loaded on a truck/container Any order above 18 Mt will be considered a FTL Your local Sales Representative can give further details An order can be a combination of different Keltan Grades. Minimum order quantity per grade is one full pallet or packaging unit For less than full truck/container load deliveries ( LTL or LCL) a surcharge is applicable: Surcharge for order quantities of 10 Mt to FTL/FCL: +250 Euro/order Surcharge for order quantities of less than 10 Mt: +500 Euro/order Surcharge for order quantities of less than 5 Mt: +750 Euro/order
Unless explicitly stated otherwise, orders will be delivered on a DDU base. For all deliveries the latest version of the INCO-terms do apply. The lead-time for regular orders received before 12:00 CET, is 2 working days, excluding transportation. Minimal transportation lead-time is 1 working day. Your account manager will inform you about your specific transportation lead-time. Example:
- orders received on working day 1 before 12:00 CET →loading on working day 3 - orders received on working day 1 after 12:00 CET → loading on working day 4
For rush orders (i.e. delivery within lead-time), if practically possible, a Euro 400, - surcharge + additional transportation costs will be added to the invoice amount.
Block times, limiting opening hours of delivery warehouse, are acceptable as long as the opening hours are at least 50% of a working week. Block times will extend the order lead-time with 1 working day.
Order acceptance by facsimile, telephone and e-mail or web-shop. Customers can apply for access (password) to the web-shop via the local sales representative. Specific supply conditions related to e-ordering will be listed separately.
Orders can be cancelled until 5 working days before day of loading. Orders can be changed on grade mix or delivery date until two working days before day of loading. Hereafter the order change will be considered a rush order/change for which additional costs will be charged (Euro 400,-).
Invoices and payments are in Euros. Surcharges are specified separately on the invoice. The payment term is specified in the Supply Agreement. Payments are done via Bank Transfer. Account details are printed on the actual invoices.
